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Most of the common questions we get have already been answered in our FAQ collections, maybe you find what you are looking for there. Feel free to browse around for as long as you like :)
Frequently Asked Questions
Frequently Asked Questions
I'm thinking of placing an order on your website, do you deliver to my country?
We ship to ALL countries in the world (except those on the no shipping zone) and have
happy customers in more than 110+ countries. For a full list, have a look here.
Do you offer free shipping?
Yup! We offer free shipping for orders 80USD/CAD, 800SEK, and 80EUR. To know if your
country is included in this, please check this list here.
What are your payment options?
We offer secure and fast payments with PayPal, and Credit card through the following
providers:
Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Play
Klarna Pay Later*
Klarna Pay Now*
Klarna Slice It*
*Klarna Pay Later, Klarna Pay Now, and Klarna Slice It is available only to customers in
Austria, Denmark, Finland, Germany, Netherlands, Sweden, and the United Kingdom.
My code isn't working. Help!
Oh no! Send us an email over at customerservice@rawnice.com so we can fix this for you! Quick note: codes don't usually work on sale items and bundles.
Oh no! Send us an email over at customerservice@rawnice.com so we can fix this for you! Quick note: codes don't usually work on sale items and bundles.
I made a mistake in my order, can I still cancel it?
Send our CS team a quick email so we can fix this for you before this gets shipped out!
When can I expect my delivery to arrive?
Shipping can be as long as 20 days if you order from a country far from Sweden, but this is
now doubled due to the delivery delays brought about by the pandemic.
Where can I track my order?
All shipments are fully trackable and delivered directly to your door via your local postal
network. But if you have a tracking number, or your order number, you can track your order
directly via link here: Tracking Page link
I placed an order on your website a few weeks back, but haven't heard from you. Can you
tell me what's up with my order?
Make sure to check your Spam/Junk mail for our mail because there are times when inboxes
get naughty and categorize our messages under those folders. If you still can't find it, send
us a message at customerservice@rawnice.com and let our CS team know. We'll do the rest
for you!
What are your returns policy?
Refunds are issued under the following circumstances:
- The address for the order was correctly entered, but your package has not arrived within 6 weeks of the shipment being sent from the warehouse.
- Your package is returned to our warehouse as undeliverable (but correct address was entered).
- Your product is damaged or faulty.
- You are not happy with the product and it has been returned to our warehouse (minus shipping)
If you wish to return your product please send us an email at customerservice@rawnice.com, and we will help you sort out the shipping.
I already got my order and I'd love to use your powders for my business, is there any
way we can discuss this?
Sweet! We have a B2B Program for cases like these, so if you want to know more, you can
check out the requirements and guidelines on our B2B page.
If you are not finding what you are looking for please contact us directly via our Contact Form