At Rawnice, we want to make sure you are completely satisfied with your purchase. We understand that there may be situations where you need to initiate a return or request a refund. Please review our hassle-free returns and refund policy below:
Return Policy Criteria:
Refusal or Local Import Duties: If your order was returned to our warehouse because you requested the courier to send it back while it was in transit or if you refused to receive it due to local import duties, we will refund you the cost of the item(s) minus shipping fees, handling fees, and the cost of returning the goods to our warehouse.
Non-Delivery Within 6 Weeks: If your package has not arrived within 6 weeks of the shipment being sent from our warehouse, and the address for the order was correctly entered, we will initiate a refund for you.
Undeliverable Package: In the event that your package is returned to our warehouse as undeliverable, despite the correct address being entered, we will provide a refund for the cost of the item(s) minus shipping fees.
Damaged or Faulty Product: If your product arrives damaged or is found to be faulty, please contact us immediately. We will arrange a refund for the affected item(s).
Product Dissatisfaction: If you are not satisfied with the product and have returned it to our warehouse, we will issue a refund for the cost of the item(s) minus shipping fees.
To initiate a return or request a refund, please send us an email at Customerservice@rawnice.com. Our dedicated customer service team will guide you through the process and assist you with the necessary shipping details.
Refunds will be processed within 1-5 business days according to our refund policy. The full amount of your purchase (minus shipping) will be refunded to the source it was paid from, either your PayPal account or Credit Card.
We want to assure you that our website is 100% verified and all transactions and customer information are securely encrypted with the latest technology. If you encounter any issues while making your payment, please contact us at Customerservice@rawnice.com, and we will gladly assist you.
We value your satisfaction and aim to provide a seamless shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to us. Your happiness is our priority! 🛍️😊